Refund & Cancellation Policy

VisibilityAI offers self-serve subscription plans - Starter (₹3,000/month), Plus (₹6,000/month), and Premium (₹8,000/month) - plus a custom-priced Enterprise plan, billed in advance. This policy explains how cancellations and refunds are handled.

• You can cancel your subscription at any time from your dashboard settings.
• Cancellation stops future billing - your paid features remain active until the end of the current billing period.
• No partial refunds are issued for the unused portion of a billing period.

If your business profile is not visible on Perplexity (Sonar API) and Bing organic search signal within 60 days of registering on a paid plan, we will provide the next month of service free of charge. This is our primary remedy for visibility-related issues and does not entitle you to a cash refund.

“Visible” means, specifically:your business name or website appears in the answer to at least one generic category search — the kind a prospective customer who does not know your business would type, such as “best [your category] in [your city]” — on at least one of Perplexity (Sonar API) and Bing organic search signal. The Bing-side sold measurement is Bing organic search (DataForSEO) only. An Azure+Bing grounded proxy may run as a separate diagnostic when Azure Foundry is configured; it is not the consumer Microsoft Copilot app, is not a sold guarantee engine, and does not decide the guarantee. Searches containing your own business name are excluded, and no specific rank or position within an answer is promised. Full wording in Section 5 of our Terms.

Refunds are considered only in the following cases:

• You were charged more than once for the same billing cycle due to a technical error.
• Payment was deducted but the subscription was not activated.
• A verified failure to deliver the core service (visibility indexing) that is not resolved by the guarantee in Section 3.

Refunds are not provided for change of mind, dissatisfaction with AI platform rankings (which are controlled by third-party platforms), or partial use of a billing period.

Email us at [email protected] within 7 days of the charge, with your registered email and payment reference. Approved refunds are processed to the original payment method via Razorpay within 5 - 7 business days.

For any billing questions, contact us at [email protected].